How to Sync Your PAX Terminal

Your PAX terminal must be connected to the network with the Facilipay app installed.
Have a stable Wi-Fi or wired connection — syncing requires internet access.

Syncing your PAX terminal will:

Open the Facilipay App on Your PAX Device
Ensure the Facilipay app is open and visible on the screen.
Go to Settings
Tap Settings at the bottom of the Facilipay app's screen.
Select Sync
In the Settings menu, tap Sync. A confirmation message will briefly display indicating that logs have been submitted.
Wait for Completion
After the sync completes, the terminal will have pulled the latest updates from the Facilipay system. If you were having issues before, try processing the transaction again.

Syncing is useful when:

Restart if needed: If issues persist after syncing, try a power-cycle reboot to refresh network connections fully.
Check Wi-Fi/internet: Ensure your terminal has a strong, stable network connection — terminals need internet access to communicate with Facilipay servers.
Test a transaction: After syncing, run a small test payment to confirm the terminal is functioning correctly.
Contact support: If syncing doesn't resolve the issue, contact support@facilipay.io with details and any error messages.

If your PAX payment terminal isn't behaving as expected — such as not showing recent account changes or failing to connect properly with the Facilipay system — you may need to sync it. Syncing forces the terminal to refresh its connection and pick up any updates from your Facilipay account.