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How to View Guest Credit Card History in OPERA Cloud

View the history of card transactions processed against a guest's reservation, useful for reconciliation and investigating disputes.

Before You Begin

  • Locate the guest's reservation before starting.

Step-by-Step: View Credit Card History

  1. Locate the Reservation Locate the guest and go to the Payment Instructions panel.
  2. Open Credit Card Authorization Click the ellipsis (3 dots) and select Credit Card Authorization (or Credit Card History, if listed separately).
  3. Open Credit Card History In the Authorization & History window, click Credit Card History.
  4. Review the Transactions Review the list of transactions, including status, date, approval code, amount, card type, and whether each was an authorisation or settlement.

Tips & Best Practices

  • Use it for reconciliation: Cross-reference this history against your balancing reports when investigating a discrepancy.
  • Check the Auth/Settle column: This distinguishes authorisation-only transactions from fully settled payments, which helps when tracing a guest dispute.
  • Need help? For reconciliation or credit card history issues, contact your Payment Service Provider.