How to Link a Physical Card to an Account Created from an Experience Voucher

You must have access to the Facilipay Business Portal and the merchant order confirmation email.
Have the physical card ready with its number and CVV.

Open the Order Confirmation Email
When an experience voucher is purchased, the merchant receives an Order Received email. This email confirms:
- The item purchased
- The card/account number created
- A Track Customer link
Click Track Customer in the email.
Open the Customer Profile
The Track Customer link opens the customer account within the Facilipay Business Portal. You'll be prompted to edit the customer profile.
Link the Physical Card
Within the customer profile, locate the option to link a card. Enter the following details from the physical card:
- Card Number
- Card CVV
Click Link. If the details are correct, the physical card will be connected to the customer account.
Confirm the Digital Voucher Card
From the order confirmation email, note the digital card number that was created when the voucher was purchased. This card is currently linked to the account.
Unlink the Digital Card
Once the physical card is linked, you can remove the digital voucher card. From the customer profile in the Business Portal, locate the digital card and click Unlink next to the card number.

The physical card is now linked to the customer account, allowing the customer to redeem the voucher value using their physical card.

Verify card details: Double-check the card number and CVV to avoid linking the wrong card.
Communicate with the customer: Let the customer know their physical card is now active and ready for use.
Need help? For linking queries, contact support@facilipay.io.

When an Experience Voucher is purchased, a customer account is automatically created and linked to a digital voucher card. Link a physical card to this account so the customer can redeem the voucher using their physical card.