How to Link Cards to Accounts on Clover POS
Customers and staff occasionally lose their physical card and need a new one linked to their existing account. You can link a replacement card directly from the Facilipay app on Clover POS.
Before You Begin
- You must have access to the Facilipay app on your Clover POS device.
- The customer must be present with their replacement card.
- You'll need the customer's name or email to find the existing account.
Step-by-Step: Link a New Card
Open the Facilipay App
From the Clover home screen, open the Facilipay app.Find the Customer Account
Search for the account using:- Name
- Email address
Select the correct account from the results.
Link the New Card
Tap Link Facilipay Card at the bottom of the screen, then scan the new card.
What Happens After You Link
The scanned card is linked to the customer's account and can immediately be used for transactions and balance checks.
Troubleshooting
If you see an error when scanning, the card may already be linked to another account.
Try using a different replacement card.
For further help, contact support@facilipay.io.
Tips & Best Practices
Verify identity: Confirm the customer's identity before linking a replacement card.
Disable lost cards if needed: Where possible, deactivate the original card to prevent unauthorised use.
Document replacements: Keep an internal log of card replacements for audit and reconciliation purposes.