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Offer a Reward after a customer loads a Balance

Encourage customers to top up their account by offering them a complimentary gift from your product list

Step 1: Start a new campaign

  1. Log in to the Facilipay Dashboard
  2. Click Create (top right)
  3. Select Campaigns

Step 2: Enter campaign details

  1. Complete the following fields:
    • Name: Displayed to customers
    • Description: Explain the offer (e.g. Top up £10 and get a free coffee)
    • Terms and Conditions: Define any limits (e.g. 1 per month)
  2. Click Next

Step 3: Set schedule and limits

  1. Configure when the campaign runs:
    • Set a date range (e.g. 1 month)
    • Define days and times if needed
  2. Apply limits:
    • Max Coupons per User: Set to 1 per month (example)

Step 4: Set campaign rules (parameters)

  1. Click Parameters (top menu)
  2. Click New Transaction Filter
  3. Select Transaction Types
  4. Choose Upfront Transactions (Top Ups)
  5. Set conditions:
    • Minimum top-up amount (e.g. £10.00)
    • Time period (e.g. within 1 month)
  6. Click Save

Step 5: Set the reward

  1. Click Rewards (top menu)
  2. Select Discount Product / Category
  3. Click the edit (pencil) icon
  4. In the product selector:
    • Choose a category or product (e.g. Coffee)
    • Select Entire Category
    • Click Selected → Done
  5. Configure the reward:
    • Enter 100 in the amount field
    • Select Percent (for a free item)
    • Click Save

Step 6: Review the campaign

  1. Click Review
  2. Check all details

Tip: Click Edit to make changes if needed

Step 7: Launch the campaign

  1. Click Release

Result

Your campaign is live. Customers who top up their account (e.g. £10 or more) will receive a reward (e.g. a free coffee) on their next purchase.