Process a Cashless Refund
Cashless refunds can be processed through the Clover Register app. Cashless does not support partial refunds — the full order must be refunded to complete the transaction successfully.
Important
Cashless refunds must be processed for the entire order amount.
Partial refunds are not supported.
Resolution
1) Locate the Order
Open the Register app on your Clover device.
Find and select the order you wish to refund.
2) Initiate the Refund
Select the option to Refund the transaction.
Confirm that you wish to proceed.
3) Confirm Cashless Tender
When prompted, confirm that you wish to refund the Facilipay Cashless tender.
4) Look Up the Customer
Search for the customer’s account using:
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QR code
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Card scan
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Manual lookup
Select the correct account to process the refund.
5) Confirm Completion
Once processed, a confirmation message will appear on screen.
Result
The full order amount is successfully refunded to the customer’s Facilipay Cashless balance.
For further assistance, contact support@facilipay.io.