How to Process a Cashless Refund

Cashless refunds must be processed for the entire order amount. Partial refunds are not supported.

You must have access to the Register app on your Clover device.
The customer must be present with their card or QR code so the refund can be processed back to their account.

Locate the Order
Open the Register app on your Clover device, then find and select the order you wish to refund.
Initiate the Refund
Select the option to Refund the transaction, then confirm that you wish to proceed.
Confirm Cashless Tender
When prompted, confirm that you want to refund the Facilipay Cashless tender.
Look Up the Customer
Search for the customer's account using:
- QR code
- Card scan
- Manual lookup
Select the correct account to process the refund.
Confirm Completion
Once processed, a confirmation message will appear on screen.

The full order amount is refunded to the customer's Facilipay Cashless balance and reflected in the transactions report.

Verify the order: Confirm you have the correct order before refunding — cashless refunds cannot be reversed.
Print a receipt: Offer the customer a refund receipt for their records.
Need help? If a refund fails or you cannot locate the order, contact support@facilipay.io.

Cashless refunds can be processed through the Clover Register app. Cashless does not support partial refunds — the full order must be refunded to complete the transaction successfully.