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Processing a Gift Card Refund

Gift card transactions can be refunded through the Register app by accessing the original order and selecting the Gift Card payment method for refund.

Before You Begin

  • You must have access to your POS device with the Register app.
  • Locate the original transaction reference before starting.

Step-by-Step: Process a Refund

  1. Open Orders
    On your POS device, open the Register app and select Orders.

  2. Locate the Transaction
    Select the transaction you want to refund. Once the order is open, tap Exchange / Refund.

  3. Select Refund Payment
    Tap Refund Payment. You'll see a breakdown of all payment types used in the transaction.

  4. Choose the Gift Card Payment
    From the list of payment methods, select Gift Card by Facilipay. This ensures the refund is returned to the original gift card.

  5. Confirm the Refund
    Review the transaction details carefully. When ready, tap Refund. When prompted for the refund method, select Gift Card by Facilipay.

What Happens After You Refund

The gift card transaction is refunded, and the balance is returned to the original gift card.

Tips & Best Practices

  • Verify before processing: Always double-check the order and amount before tapping Refund.

  • Document refunds: Keep a brief record for reconciliation and audit.

  • Need help? For refund issues, contact support@facilipay.io.