How to Redeem a Gift Card in Oracle OPERA PMS

Before You Begin

• You must have access to Oracle OPERA Cloud with billing permissions.
• Have your Cashier ID and PIN ready.
• The redemption amount must be equal to or less than the card balance.
• The redemption amount must not exceed the folio balance.

Step-by-Step: Redeem a Gift Card in OPERA

1. Access the Reservation
   From the OPERA Cloud menu, select Bookings → Reservations → Manage Reservation. Search for and open the relevant reservation.

2. Open Billing
   Click I Want To... and select Billing. If prompted:

   • Select your Cashier ID
   • Enter your PIN
   • Click Login

   The Billing Information screen appears.

3. Open Post Redemption
   Click Post Redemption. The Payment Information screen displays.

4. Select the Billing Window
   Choose the appropriate billing window where the redemption should be applied.

5. Retrieve Card Balance
   Select the prepaid or gift card from the list. Click Get Balance to retrieve the current balance from the vendor.

6. Enter Redemption Amount
   In the Amount to Redeem field:

   • Enter the amount to apply to the folio
   • Ensure the amount does not exceed the card balance

   Click Redeem to post the payment.

What Happens After You Redeem

The specified amount is redeemed from the gift card and applied to the reservation folio. The card balance is reduced accordingly.

Tips & Best Practices

• Check balance first: Always click Get Balance before entering a redemption amount to avoid errors.

• Reconcile against folio: Confirm the folio balance can absorb the redemption.

• Need help? For OPERA-related queries, contact support@facilipay.io.