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Refund a Clover eCommerce Transaction

Merchants can issue refunds for Clover eCommerce payments directly from the Facilipay Business Portal by locating the original transaction and processing the refund.

  1. Log in to the Facilipay Business Portal.

  2. From the top navigation menu, select Reporting, then click Transactions to open the transaction report.

  3. Locate the transaction you want to refund.

    • Use the Transaction Type and Payment Type filters to find Upfront or online payments.

  4. Once the transaction is found, click the three-dot menu beside the transaction and select Refund.

  5. In the refund window, choose whether to:

    1. Refund the full transaction amount, or

    2. Enter a partial refund amount.

  6. Click Refund to confirm the action.

Once processed successfully, the refund will appear as a separate entry in the transactions report, clearly marked as a refund.