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How to Refund a Clover eCommerce Transaction

You can issue refunds for Clover eCommerce payments directly from the Facilipay Business Portal by locating the original transaction and processing the refund.

Before You Begin

  • You must be logged into the Facilipay Business Portal with permission to process refunds.
  • Have the original transaction details ready (date, amount, customer name) to locate the record quickly.

Step-by-Step: Process a Refund

  1. Log In to the Business Portal
    Sign in to the Facilipay Business Portal with your business credentials.

  2. Open the Transactions Report
    From the top navigation menu, select Reporting, then click Transactions to open the transaction report.

  3. Locate the Transaction
    Find the transaction you want to refund. Use the Transaction Type and Payment Type filters to find Upfront or online payments quickly.

  4. Open the Refund Option
    Once located, click the three-dot menu beside the transaction and select Refund.

  5. Choose Refund Amount
    In the refund window, choose whether to:

    • Refund the full transaction amount, or
    • Enter a partial refund amount

  6. Confirm the Refund
    Click Refund to confirm the action.

What Happens After You Refund

Once processed, the refund will appear as a separate entry in the transactions report, clearly marked as a refund. The customer's payment will be returned through the original payment method.

Tips & Best Practices

  • Confirm before processing: Double-check the transaction amount and customer details before clicking Refund — refunds cannot be reversed.

  • Document partial refunds: Make a note of why a partial refund was issued for future reference.

  • Need help? If a refund fails or you cannot locate the transaction, contact support@facilipay.io.