Refund a Customer Transaction to Their Account Balance
Customer transactions can be refunded directly to their Facilipay balance using the Merchant app. This method allows you to quickly locate a specific account and process a refund without searching through the full transaction history.
Resolution
1) Search for the Customer
From the Merchant app home screen, tap the Search bar.
Search using:
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Customer name
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Email address
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Facilipay Card ID
Select the correct customer from the search results.
2) Open the Customer’s Transaction History
On the customer’s account page, tap the two rotating arrows icon in the top right corner.
This will display the customer’s transaction history.
3) Select the Transaction to Refund
A red icon will appear beside each transaction.
Scroll to locate the transaction you wish to refund.
Tap the red icon beside the relevant transaction.
Select Refund when the option appears on the right-hand side.
Confirm the refund when prompted.
Alternative Method
Refunds can also be processed from the main History page by selecting the same refund icons.
However, searching for the customer first is recommended when managing a high volume of transactions.
Result
The selected transaction is refunded to the customer’s Facilipay balance.
For further assistance, contact support@facilipay.io.