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Resolve “Status Code 400” Error (Clover E-Commerce Connector)

On a rare occassion you may see this message appear when trying to process a transaction. We have some troubleshooting steps outline below that will resolve the matter

Step 1: Log in to Clover

  1. Go to clover.com
  2. Log in to your Clover Dashboard

Step 2: Locate the E-Commerce Connector

  1. Click More Tools
  2. Select My Apps
  3. Find Clover E-Commerce Connector

Step 3: Uninstall the app

  1. Open the Clover E-Commerce Connector
  2. Click the three dots
  3. Select Uninstall

Note: This will disconnect the gateway from Facilipay.

Step 4: Confirm uninstall

  1. Ensure the app now shows Connect
    • This indicates it has been successfully removed

Step 5: Reconnect the gateway

  1. Click Connect
  2. Follow the prompts to authorise the connection

Result

The gateway is reconnected, and the error should be resolved.

Tip

If the issue persists, ensure:

  • Your Clover account has the correct permissions
  • You are using the correct merchant account