How to Resolve a Status Code 400 Error (Clover E-Commerce Connector)

You must have admin access to your Clover Dashboard.
Be aware that uninstalling the connector temporarily disconnects it from Facilipay — reconnect immediately afterwards.

Log In to Clover
Go to clover.com and log in to your Clover Dashboard.
Locate the E-Commerce Connector
Click More Tools, select My Apps, then find Clover E-Commerce Connector.
Uninstall the App
Open the Clover E-Commerce Connector, click the three dots, then select Uninstall.

Note: This will disconnect the gateway from Facilipay temporarily.
Confirm Uninstall
Ensure the app now shows Connect — this confirms it has been successfully removed.
Reconnect the Gateway
Click Connect and follow the prompts to authorise the connection.

The gateway is reconnected and the Status Code 400 error should be resolved. You can resume processing transactions as normal.

Check permissions first: If the issue persists, verify your Clover account has the correct permissions and you're using the correct merchant account.
Test before going live: Run a small test transaction after reconnecting to confirm the integration is working.
Need help? If the error persists, contact support@facilipay.io.

On rare occasions you may see a Status Code 400 error when trying to process a transaction through the Clover E-Commerce Connector. This guide walks through the troubleshooting steps to resolve the issue.