How to Add Rewards to Closed Orders

Open the Loyalty App
Open the Loyalty by Facilipay app on your Clover device.
Go to History
Tap History to search through past transactions. You can use the Calendar icon to filter by date if needed.
Select "Reward a Closed Order"
Tap Reward a Closed Order from the available options.
Choose the Transaction
Browse or search the list and tap on the order you want to reward.
Scan the Customer's Card
Scan the customer's loyalty card or QR code to assign the rewards to the correct account, then proceed through the prompts to complete the assignment.

The customer's loyalty balance is updated immediately in the Facilipay system.
The customer sees their updated rewards balance the next time they use the app or loyalty system.

Use search filters: Use the calendar or search functions to narrow down past transactions quickly.
Confirm the customer: Always verify you have the correct customer before assigning rewards.
Avoid double-rewarding: Only reward past orders that didn't already receive loyalty points — double-rewarding affects loyalty campaign accuracy.

If a customer's purchase wasn't rewarded with loyalty points at the time of sale, you can retroactively add those rewards through the Clover Loyalty interface so customers receive the correct points or rewards for past transactions.