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Set Up Contactless & QR Code Scanner

The Facilipay Contactless & QR Code Scanner allows staff to scan customer QR codes directly from a Clover device. This article outlines how to connect, configure, and test the scanner.

1) Connect the Scanner to the Clover Device

Connect the USB scanner to your Clover device.

Depending on your Clover model, the USB port will be located:

  • At the bottom of the printer, or

  • In the connection hub attached to the device

Once connected, the scanner should automatically power on.

Important – Clover Station V1
If using a Clover Station V1, a prompt will appear when the scanner is connected.

Select “This is not a printer”.
This ensures the device functions correctly and prevents the on-screen keyboard from being disabled.

2) Test the Scanner

Open one of the Facilipay apps on the Clover device.

Tap QR Scan and scan a QR code from:

  • A Physical Gift Card

  • The Facilipay Mobile App

  • Apple Watch

The Clover device should automatically recognise the scan and retrieve the associated customer account.

3) Troubleshooting

If the scanner does not register the QR code:

  1. Disconnect the USB cable.

  2. Reconnect the scanner to the Clover device.

If the issue persists, reset the scanner by scanning the configuration QR codes in the following order:

  • Enter/End

  • Set Suffix

  • Set All

  • Enter

  • Enter/End

Scan each code in sequence to complete the reset.

Result

The QR Code and Contactless USB Scanner is successfully connected and configured to scan customer accounts on the Clover device.