How to Set Up the Contactless & QR Code Scanner

Connect the Scanner to the Clover Device
Connect the USB scanner to your Clover device. Depending on your Clover model, the USB port will be located:
- At the bottom of the printer, or
- In the connection hub attached to the device
Once connected, the scanner should automatically power on.

Important — Clover Station V1: If using a Clover Station V1, a prompt will appear when the scanner is connected. Select "This is not a printer". This ensures the device functions correctly and prevents the on-screen keyboard from being disabled.
Test the Scanner
Open one of the Facilipay apps on the Clover device. Tap QR Scan and scan a QR code from:
- A physical gift card
- The Facilipay mobile app
- An Apple Watch
The Clover device should automatically recognise the scan and retrieve the associated customer account.

If the scanner does not register the QR code:

If the issue persists, reset the scanner by scanning the configuration QR codes in the following order:

Scan each code in sequence to complete the reset.

Keep the cable secure: A loose USB cable is the most common cause of scanner issues — ensure it's firmly connected.
Position for ergonomics: Place the scanner within easy reach for staff so it can be used naturally during transactions.
Need help? If the scanner does not work after reset, contact support@facilipay.io.

The Facilipay Contactless & QR Code Scanner allows staff to scan customer QR codes directly from a Clover device. This guide walks through how to connect, configure, and test the scanner.