Set Up Your DT60 & DT50 Scanners

1) Connect the Scanner

Connect the QR code scanner to your Clover device via USB.

Depending on your Clover model, the USB port will be located:

• At the bottom of the printer, or
• In the connection hub attached to the device

Important – Clover Station V1

If using a Clover Station V1, a prompt will appear when the scanner is connected.

Select “This is not a printer”.
This ensures the scanner functions correctly and prevents the on-screen keyboard from being disabled.

2) Test the Scanner

The scanner should automatically power on and be ready to scan Facilipay QR codes.

To test:

• Open one of the Facilipay apps on the Clover device.
• Tap QR Scan.
• Scan a QR code from a Physical Gift Card, the Facilipay Mobile App, or an Apple Watch.

The Clover device should automatically recognise the scan and retrieve the associated customer account.

3) Troubleshooting

If the scanner does not recognise the QR code:

• Disconnect the USB cable.
• Reconnect the scanner to the Clover device.

If the issue persists, reset the scanner by scanning the configuration QR codes in the following order:

1. Start / End
2. Set Suffix
3. Set All Codes
4. Enter
5. Enter
6. Start / End

Scan each code in sequence to complete the reset.

Result

Your DT60 or DT50 scanner is successfully configured to scan Facilipay QR codes for customer identification.

For further assistance, contact support@facilipay.io.