Skip to content
  • There are no suggestions because the search field is empty.

Direct Debit Link Won't Open as a Payment Method

Our direct debit service, GoCardless, requires that your sensitive bank information be entered on a separate page that opens as a pop-up. If this pop-up is not appearing, you are most likely using a Mac with the Safari browser, which blocks pop-ups by default.

Why This Happens

Safari on macOS blocks pop-ups by default for security reasons. Because the GoCardless direct debit form opens in a pop-up window, the link can appear unresponsive when you click it.

Step-by-Step: Allow the Pop-Up

  1. Click the Direct Debit Link
    From the Facilipay Dashboard, click the link to create the Direct Debit. Although nothing visible may happen, Safari has detected the blocked pop-up.

  2. Click the Card Icon in the Search Bar
    Look for an icon in the Safari search bar that resembles a small card — this indicates a blocked pop-up. Click it to open the GoCardless form.

  3. Complete the Direct Debit Form
    Once the pop-up appears, fill in your bank details to set up the direct debit as normal.

Need More Help with Safari Pop-Ups?

For full guidance on managing pop-ups on macOS, see Apple's official support article: Safari Pop-Up Settings.

Tips & Best Practices

  • Try a different browser: If you continue to experience issues with Safari, you can use Chrome, Firefox, or Edge to set up direct debit instead.

  • Allow pop-ups for Facilipay: Add facilipay.io to your Safari pop-up exceptions to avoid running into this on future visits.

  • Need help? If the link still doesn't open after allowing pop-ups, contact support@facilipay.io.