Unable to Log In to the Business Dashboard
If you are an existing merchant and unable to access your Facilipay Business Dashboard, this guide outlines the steps to reset your password and regain access.
Summary
If you are an existing merchant and unable to access your Facilipay Business Dashboard, this guide outlines the steps to reset your password and regain access.
Details
Your Business Dashboard login credentials are typically the same as those used for your ePOS system.
If you are having trouble logging in, first ensure that:
-
You are using the correct registered email address
-
Your password is entered correctly (check for capital letters or spaces)
Reset Your Password
If you need to reset your password:
-
Select the Forgot Password option on the login page.
-
Enter your registered email address.
-
Follow the instructions sent to your email to create a new password.
Still Unable to Log In
If you are still unable to access your account after resetting your password, contact:
Please include:
-
Your business name
-
The registered email address
-
A brief description of the issue
Result
Once your credentials are verified or reset, you will regain access to your Business Dashboard.