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Understanding Intra-Merchant Transfers

Intra-merchant Transfers track the movement of Gift Card funds between your location and other locations within . This helps you see cards sold at one location and redeemed at another.

Step 1: Open reporting

  1. Log in to the Facilipay Dashboard
  2. Click Reporting
  3. Select Gift Cards

Step 2: View transfer summary

  1. On the Liability Overview page
  2. Scroll to the bottom
  3. Review the summary of:
    • Transfers In
    • Transfers Out

Understanding Transfer Types

Transfers In

  • Gift cards sold at another location but redeemed at your location
  • Represents incoming value

Example:
A customer buys a gift card at Location A and redeems it at your business

Transfers Out

  • Gift cards sold at your location but redeemed elsewhere
  • Represents outgoing value

Example:
A customer buys a gift card at your business and redeems it at Location B

View Detailed Transactions

Step 3: Open reconciliation

  1. Go to the Reconciliation page

Step 4: Review transaction details

  1. View detailed information including:
    • Issuing location
    • Redemption location
    • Transaction type (load, redeem, transfer)
    • Amount and date/time
    • Terminal and branch details
    • Customer/member ID

Result

You can track and analyse gift card activity across multiple locations.

Tip

  • Transfers only appear after a card is redeemed at a location
  • Use the Reconciliation page for audits or troubleshooting

Best practices

  • Regularly review Transfers In and Out
  • Use reports to reconcile cross-location activity
  • Keep records for accounting or dispute resolution