Understanding Pre-Authorisation Rules in OPERA Cloud
Pre-Authorisation Rules control how much is automatically authorised on a guest's card at check-in.
Before You Begin
- None — this is a reference guide for understanding how pre-authorisation rules work.
What You Need to Know
- What they do: OPERA provides support for automated Pre-Authorisation Rules, which are used upon check-in to control the amount pre-authorised against a guest's card on arrival.
- How they can be set up: Rules can be configured as either a standard rule across the entire Opera property, or as a customised rule per Room Type, Room Class, Rate Code, Rate Category, Reservation Type, or Source Code.
- Where to find more detail: Refer to Oracle's "About Credit Card Authorization Rules" documentation for full configuration details.
Tips & Best Practices
- Review before implementing OPI: Review pre-authorisation rules carefully before activating OPI, to avoid unnecessary funds being held on a guest's card.
- Prefer a payment over a pre-authorisation where possible: Taking a payment rather than a pre-authorisation reduces the chance of guest complaints about holds remaining on their card.
- Need help? For pre-authorisation rule configuration, contact your Payment Service Provider.