Skip to content
  • There are no suggestions because the search field is empty.

Understanding Transaction Filters in the Facilipay Business Portal

When you’re reviewing or exporting transaction data in the Facilipay Business Portal, you can use transaction filters to narrow down your results. Filters let you find specific activity — such as sales, refunds, loyalty rewards, and top-ups — quickly and accurately without manually sorting through all records.

Where to Find Transaction Filters

  1. Sign in to the Facilipay Business Portal.

  2. Navigate to Reporting → Transactions.

  3. On the transactions page, you’ll see a list of transactions from newest to oldest.

  4. Above the list, use the filter options to refine the results by date, type, customer, and more.

Available Transaction Filters & What They Do

📅 Time

Use the Time filter to restrict transactions to a specific date or date range — for example:

  • One day (start and end the same)

  • A week, month, or custom range

This helps when you’re auditing daily sales or preparing monthly reports.

👤 Name

Filter by the customer name linked to the transaction if you’re looking for a specific person’s activity.

  • Enter the customer’s name as registered in their account.

  • Transactions made by that member or customer will appear.

🔄 Transaction Type

This filter defines whether money was added to or removed from an account:

  • Add: Money added — top-ups, gift card loads, or loyalty credits

  • Redeem: Money removed — payments, loyalty redemptions, refunds, etc.

This is especially useful when separating credits from spending.

💳 Payment Type

Choose which payment method was used:

  • Gift card

  • Loyalty credit or stamp

  • Cashless (linked debit/credit)

  • Refunds

  • Surcharges

  • Upfront/Top-up payments

  • Online orders (Ecomm)

Filtering by payment type helps you analyse trends by tender type.

💰 Facilipay Amount

This lets you filter transactions by the order/payment amount.

  • If you’re looking for transactions of a particular value (e.g., £10), enter that amount.

  • You can also use ranges to see transactions between two values.

🆔 Customer ID

The Customer ID (also known as the Facilipay ID) is an eight-digit code printed under the QR code on the customer’s gift or loyalty card.

  • Use this to find all activity for that specific customer.

  • For cashless bands or staff cards, the ID can be found after scanning via the Cashless app.

🧾 Account ID

The Account ID is a separate identifier created when an account is first set up.

  • It’s usually not necessary for most filtering needs.

  • You can safely ignore this filter unless you’re doing deeper technical analysis.

🏬 Merchant & Branch

If your business is part of a group or franchise, or has multiple branches:

  • Merchant filters to transactions across a specific business entity.

  • Branch filters to a specific location within that merchant.

These filters help narrow results when managing larger businesses.

👤 Employee

Filter by which employee processed the transaction — useful if your reporting needs to focus on staff performance or identify who handled particular sales.

📟 Terminal ID

If you use multiple payment terminals (like PAX devices), you can filter by Terminal ID to see transactions linked to a specific device.

Using Filters Together

You can apply more than one filter at a time.
For example:

  • Date range + Payment Type → see all card payments in a week

  • Customer Name + Transaction Type → view all loyalty rewards or redemptions for that customer

This makes reporting and troubleshooting much faster and more accurate.

Exporting After Filtering

Once you’ve applied the filters, you can export the filtered results directly to a CSV file using the Export button.
This is ideal for deeper analysis in spreadsheets or external reporting tools.