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Understanding Your Balance Report

The Balance Report shows the current balance of every voucher in circulation associated with your business — both single-use and monetary voucher types — helping you keep track of outstanding gift card value at any time.

Before You Begin

  • You must be logged into the Facilipay Dashboard with access to gift card reporting.
  • The Balance Report reflects the live remaining value of all vouchers sold — it is not limited to a specific date range by default.

Step-by-Step: Access the Balance Report

  1. Open Gift Card Reporting
    Log in to the Facilipay Dashboard, click Reporting, then select Gift Cards.homepage_reporting_giftcards_red

  2. Open the Balance Report
    From the top menu within the Gift Cards reporting section, click Balance Report.

  3. Review the Report
    You'll see a list of all vouchers sold. Each row includes:

    • Voucher Number — unique ID of the card
    • Type — Monetary (multi-use) or Single-purpose voucher
    • Channel — Physical or digital
    • Issuing Location — The branch that sold the voucher
    • Activation Date — The date the voucher was sold
    • Expiry Date — When the voucher expires (if applicable)
    • Balance — The current remaining value

    Note: The report defaults to showing the most recently activated vouchers.

  4. Apply Filters (Optional)
    Use the available filters to refine your view:

    • Voucher Number — search for a specific card
    • Activation Date — filter by time period (e.g. last 7 days or custom range)
    • Expiry Date — identify vouchers nearing expiry
    • Balance — filter by remaining value
    • Type — Monetary or Single-purpose
    • Assigned Branch — filter by location

  5. Export the Report
    Click Export in the top-right corner. The report downloads as a CSV file, which can be opened in Microsoft Excel, Google Sheets, or any other spreadsheet tool.homepage_reporting_giftcards_balancereport_export_red

Tips & Best Practices

  • Check for expiring vouchers: Use the Expiry Date filter regularly to identify vouchers nearing expiry — this can inform customer communications or targeted promotions.

  • Use the Balance filter for reconciliation: Filtering by remaining balance helps identify dormant or high-value vouchers still in circulation.

  • Export regularly: Periodic exports support gift card liability tracking and financial reconciliation.