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Understanding Your Gift Card Reconciliation Report for Franchise Locations

The Gift Card Reconciliation Report helps franchise businesses track vouchers purchased at one location but redeemed at another within the same group. This allows you to identify how much value needs to be transferred between locations so each franchisee is credited correctly.

Before You Begin

  • You must be logged into the Facilipay Business Portal with access to gift card reporting.
  • This report is most relevant for businesses operating multiple branches under the same franchise group.

Step-by-Step: Access the Reconciliation Report

  1. Log In to the Business Portal
    Sign in to the Facilipay Business Portal.

  2. Go to Reporting → Gift Cards
    Navigate to Reporting, then select Gift Cards.

  3. Click Reconciliation
    Select Reconciliation from the menu at the top of the report page. The reconciliation report for your franchise locations will load.

Understanding the Report Layout

The report displays a table containing all branches within the franchise network for the selected period (typically the previous month).

  • Branch names appear along the left column and across the top of the table.
  • Each cell shows the value of gift cards sold in one location but redeemed in another.
  • The To Pay row displays the total amount each branch needs to pay to other franchise locations.
  • The To Receive row shows the amount each branch should receive based on voucher redemptions in their location.

This makes it clear how gift card revenue should be redistributed between locations.

The Reconciliation Process

The reconciliation report does not automatically transfer funds between locations. Instead, it provides the information needed for the franchise group to settle balances internally between franchisees.

It is recommended to review this report regularly (monthly or quarterly) so that locations remain familiar with the reconciliation process and are credited correctly for voucher sales and redemptions across the network.

Tips & Best Practices

  • Set a regular cadence: Run reconciliation monthly or quarterly to keep balances current across the franchise.

  • Document your settlements: Keep records of how each reconciliation was settled for accounting and audit purposes.

  • Need help? For questions about the reconciliation report, contact support@facilipay.io.