Understanding Your Gift Card Reconciliation Report for Franchise Locations
The Gift Card Reconciliation Report helps franchise businesses track vouchers that are purchased at one location but redeemed at another location within the same franchise group. This report allows businesses to identify how much value needs to be transferred between locations so that each franchisee is credited correctly.
Accessing the Report
You can view the reconciliation report from the Facilipay Business Portal.
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Log in to the Facilipay Business Portal.
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Navigate to Reporting → Gift Cards.
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Click Reconciliation from the menu at the top of the report page.
This will load the reconciliation report for your franchise locations.
Understanding the Report Layout
The report displays a table containing all branches within the franchise network for the selected period (typically the previous month).
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Branch names appear along the left column and also across the top of the table.
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Each cell shows the value of gift cards sold in one location but redeemed in another.
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The “To Pay” row displays the total amount each branch needs to pay to other franchise locations.
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The “To Receive” row shows the amount each branch should receive based on voucher redemptions in their location.
This allows the franchise group to clearly see how gift card revenue should be redistributed between locations.
Reconciliation Process
The reconciliation report does not automatically transfer funds between locations. Instead, it provides the information needed for the business to settle balances internally between franchisees.
It is recommended to review this report regularly (for example monthly or quarterly) so that locations are familiar with the reconciliation process and can ensure they are credited correctly for voucher sales and redemptions across the franchise network.