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Understanding Your Liability Report

The Gift Card Liability Report helps merchants track the outstanding value of gift cards that have been sold but not yet redeemed. This outstanding balance represents a liability — meaning goods or services that the business still owes to customers who hold active gift cards.

Understanding Your Gift Card Liability Report

The Gift Card Liability Report helps merchants track the outstanding value of gift cards that have been sold but not yet redeemed. This outstanding balance represents a liability — meaning goods or services that the business still owes to customers who hold active gift cards.

Accessing the Report

You can view the liability report from the Facilipay Business Portal.

  1. Log in to the Facilipay Business Portal.

  2. Navigate to Reporting from the left-hand menu and select Gift Cards.

  3. The report will load with a default date range (typically the current month).

The Starting Liability reflects the outstanding gift card balance at the beginning of the selected date range, while Ending Liability reflects the balance at the end of the range.

Credited, Debited and Expired Values

These fields explain how the liability changes during the selected reporting period.

  • Credited – the total value added to gift cards during the reporting period.

  • Debited – the total value redeemed from gift cards during the same period.

  • Expired – the value of gift cards that expired during the reporting period.

These values determine how the Starting Liability changes to the Ending Liability.

For a more detailed explanation of the accounting terminology used in this report, see Understanding Gift Card Accounting Terminology.

Current Liability

The Current Liability represents the total outstanding balance of all active gift cards for the business.

It is calculated using the following formula:

Credited − Debited − Expired

To calculate the full outstanding liability, merchants should run the report from the date they first started using Facilipay up to the present date.

Intra-Merchant Transfers

Some businesses may see Intra-Merchant Transfers listed within the report. These occur when a gift card is purchased at one branch but redeemed at another branch within the same organisation.

This movement of value between locations is tracked separately in the liability report to ensure balances remain accurate across all branches.

For more details on how these transfers work, see Understanding Intra-Merchant Transfers.