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Wiping a Previously Used Card

Remove a card or wristband from a customer’s account so it can be re-used or linked to a new account.

Steps to Wipe a Card:

  1. Open the Facilipay App

    • Launch the app from your Clover device’s home screen.

  2. Scan the Card or Wristband

    • Scan the card or wristband. The app will automatically detect the card number and open the customer’s profile.

    • You can view the customer’s current balance in the top-right corner of the screen.

  3. Wipe the Card

    • Tap the Wipe button located at the bottom-right of the screen.

    • Confirm the action in the pop-up that appears.

    • Once wiped, the card can be re-sold or registered to a new account.

Notes:

  • Wiping a card does not delete the customer’s account or remove their balance. It only removes the card/wristband from the account and deactivates that card.

  • By default, only Manager and Admin users can see the Wipe Card and Add/Redeem buttons.

    • If you cannot see these options, log in on Clover’s lock screen with a Manager PIN.

    • If the options are still unavailable, contact support@facilipay.com to adjust your access level.

The card is now ready to be reused or linked to a new customer account.