Cancelling Your Facilipay Merchant Account

Before You Begin

• Review your current billing cycle — cancellations can only be processed at the end of a billing cycle.
• Download any reports or data you need before your account closes — once cancelled, this information becomes inaccessible.
• Be prepared to delete all associated POS apps to fully cancel your service.

How to Submit a Cancellation Request

1. Provide 30 Days' Written Notice
   As per our Terms of Service, we require 30 days' written notice to process an account cancellation.

2. Send Your Notice
   Submit your cancellation by email to accounts@facilipay.io, or by letter to our registered address. Please include your business name and the email address registered to your account.

3. Understand Your Final Billing
   Cancellations take effect at the end of your billing cycle. As billing is in arrears, you will receive one final invoice covering the notice period in the following payment cycle.

4. Delete Your POS Apps
   To fully cancel your service, delete all Facilipay apps from your Point of Sale devices. Charges may continue from our POS partners if apps remain installed.

5. Download Your Data
   Before your account closes, export any transaction reports, customer data, or other records you may need for your business.

What Happens After Cancellation

• Your Facilipay services will be deactivated at the end of the notice period.

• Access to the Facilipay Business Portal and all associated data will be removed.

• Your final invoice will be issued in the next billing cycle, covering the notice period.

Before You Go

We'd love the chance to resolve any concerns before you cancel. If there is anything we can do to improve your experience with Facilipay, please reach out to success@facilipay.io — we'll do our best to help.