How to Contact Facilipay
If you need support, have a question about your account, or want to discuss Facilipay for your business, we have several dedicated contact channels depending on your needs.
Technical Support
For help with technical issues — including errors, bugs, login problems, or transaction issues — contact our support team:
Email: support@facilipay.io
Please include as much detail as possible about the issue you are experiencing, including any error messages and the steps that led to the problem. This helps us assist you as quickly as possible.
Sales & Enquiries
If you are interested in Facilipay's services and want to discuss plans, pricing, or features:
Email: sales@facilipay.io
Our sales team can guide you through the available options and help you find the right solution for your business.
Customer Success & Account Help
For existing customers who want help getting more out of their Facilipay setup — including onboarding, feature questions, or usage guidance:
Email: success@facilipay.io
Our success team can help you maximise the value of your Facilipay account.
Phone Support
You can also reach us by phone:
Ireland: +353 1 4370 604
United Kingdom: +44 2082 438531
United States: +1 800-975-0122
Other Ways to Get Help
Raise a support ticket through the Support Hub in the Facilipay Business Portal.
Sign in to the Customer Portal to track open issues and respond directly to support staff.
Tips for Faster Assistance
Include your business name and email address when getting in touch so we can locate your account quickly.
Attach screenshots or error messages when reporting technical problems — this significantly speeds up the diagnosis process.
Include your account ID if available when contacting us about billing or plan-related queries.