Contact Facilipay
If you need support, have questions about your account, or want to discuss Facilipay services for your business, you can contact us through several dedicated channels depending on your needs.
Technical Support
For help with technical issues (errors, bugs, login problems, transaction problems, etc.):
📧 Email: support@facilipay.io
Please include as much detail as possible about the issue you’re experiencing so we can assist you promptly.
Sales & Enquiries
If you’re interested in Facilipay services and want to discuss plans, pricing, or features:
📧 Email: sales@facilipay.io
Our sales team can guide you through the options and help you choose the right solution for your business.
Customer Success & Account Help
For existing customers who want help getting more out of your Facilipay setup (optimising features, onboarding, usage questions):
📧 Email: success@facilipay.io
Our success team can help you maximise value and answer questions about using your account.
Phone Support
You can also reach us by phone for assistance:
📞 Ireland: +353 1 4370 604
📞 United Kingdom: +44 2082 438531
📞 United States: +1 800-975-0122
Other Support Options
In addition to email and phone support, you can:
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Raise a support ticket through the Support Hub in the Business Portal.
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Sign in to the Customer Portal to track issues and respond to support staff.
Tips for Faster Assistance
✔ Provide your business name, email, and description of the issue.
✔ Include screenshots or error messages when reporting technical problems.
✔ For billing or plan questions, include your account ID if available.