I've Forgotten My Password

Make sure you have access to the email address registered to your Facilipay account.
Check your spam or junk folder if the reset email does not arrive within a few minutes.

Go to the Password Reset Page
Open your browser and visit https://www.facilipay.io/forgotPassword. This page is accessible without logging in.
Enter Your Registered Email Address
Type the email address associated with your Facilipay account, then click Submit.
Check Your Inbox
A password reset link will be sent to your registered email address. Open the email and click the link to proceed.
Set a New Password
Follow the on-screen instructions to create a new password. Once saved, you can log in to the Facilipay Business Portal using your new credentials.

Use a strong, unique password: Avoid reusing passwords from other platforms to keep your account secure.
Check your spam folder: Reset emails occasionally land in spam or promotional inboxes — check there if you don't see the email arrive.
Still having trouble? If you cannot find the reset email or your account is locked, contact support@facilipay.io.

If you have forgotten your password or need to update it for security reasons, you can reset it quickly using your registered email address — no need to contact support.