My Account is Locked

Step 1: Log in to your account

1. Enter your login credentials (email and password)

Step 2: Retry if login fails

1. If you enter an incorrect password, you will have up to 3 attempts to log in

Step 3: Account lockout

• After 3 failed login attempts, your account will be locked for 30 minutes

Reset Your Password

If you have forgotten your password, follow these steps:

Step 1: Request a reset

1. Click Can’t login? below the password field
2. Enter the email address associated with your account

Step 2: Check your email

1. Look for the password reset email
2. Click the reset link provided

Note: If you don’t see the email, check your spam/junk folder

Step 3: Set a new password

1. Enter your new password
2. Re-enter it in the confirmation field

Result

Your password is updated and you can log in using your new credentials.

Additional Security Measures

Your account may also be temporarily restricted due to security protections:

• Login attempts from different countries
  • May require completing a CAPTCHA
• Multiple failed login attempts
  • CAPTCHA may be required after repeated failures
• Account lockouts
  • 5 failed attempts (same username): 30–60 minute lock
  • 10 failed attempts (any username): IP address blocked (1–3 hours)