Troubleshooting: Verification Code Not Received
A verification code may need to be entered when your email address is first added as an Employee to a business account
Why am I not receiving my verification code?
If your verification code has not arrived, check your spam folder first. Verification emails can sometimes be filtered there. If the code still does not appear, reset your password using the password reset link and then return to the merchant portal to log in again.
What should I do next?
- Check your email spam or junk folder.
- If the code is still missing, go to: https://merchant.loylap.com/forgot-password
- Reset your password.
- Return to merchant.loylap.com and log in as normal.
What if the code says it has expired?
If a code has expired, reset your password using the password reset link above, then log in again through the merchant portal.
Conclusion
When a verification code is not received, the recommended steps are to check spam and, if needed, reset the password through the merchant password reset page before logging in again.